Join our team!

As a Field Service Engineer, you’ll play a hands-on role in supporting our customers by providing technical services at customer sites and at our regional service center. Working independently, you’ll be responsible for basic installations, diagnostics, repair, maintenance and calibration of complex laboratory and temperature-controlled equipment including refrigerators, freezers, ULTs, LN2 freezers, chillers, and incubators.  You will also assist with the pickup and delivery of customer-owned equipment, as well as white-glove delivery services of new equipment as needed.

This position is a field-based role, requiring the ability to act independently and maintain a customer-focused approach to equipment service. 

·  Troubleshoot, diagnosis and repair a wide variety of scientific and laboratory refrigeration equipment

·  Conduct equipment evaluations and diagnostic testing in-shop and on-site

·  Start up, test and calibrate new instruments, and provide basic customer training when required

·  Handle refrigeration systems: evaluate, recover, repair, recharge, and test

·  Provide phone-based troubleshooting and technical support to other technicians and customers as needed

·  Document work performed and manage service logs and truck stock inventory

·  Travel as needed for training and out of region field support (up to 20%)

·  3 to 5 years of verified hands-on field service experience supporting life sciences, medical, or laboratory equipment.

·  Demonstrated proficiency working on ULT refrigeration systems, laboratory incubators and centrifugation products.

·  EPA Section 608 Universal Certification

·  Electrical knowledge: schematics, transformers, switches, and circuits

·  Strong Mechanical and electrical troubleshooting and diagnostic skills

·  Excellent customer service, interpersonal,and written and verbal communication skills

·  Valid driver’s license; ability to lift up to 40 lbs

·  Training and experience within one of the following categories:

·  Ultra-low temperature freezers

·  Laboratory refrigerators and freezers

·  Liquid Nitrogen Freezers

·  Ice Machines

·  Recirculating process chillers

·  CO2 Incubators

·  Centrifugation products

·  NIST Temperature Calibration

·  BioSafetly Cabinets

·  Previous field service or shop repair experience

·  Self-starter with high motivation and customer-service mindset

·  Commitment to quality mindset

If you are interested in this role, please submit your resume to info@wakesci.com